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Customer Service

Shipping & Delivery
The following shipping rates apply:

Orders from:

-          $1 - $80= $12.50

-          $80.05 - $150 = $16.50

-          $150.05 - $300 = $19.95

-          $300.05 - $500 - $25.00

-          $500.05 – over FREE POSTAGE

 All SWAGS AND SADDLES: $25 per swag/saddle

Returns & Replacements 

Please choose carefully. We do not give refunds if you simply change your mind or make a wrong selection. You can choose between a refund, exchange or credit where goods are faulty or does not meet the description. 

You must produce proof of purchase at this time, and you must notify us of any full priced items for refund or exchange within 14 days.

No refunds are given on items unless faulty.

You are welcome to have an instore credit that you are welcome to use at any time and on any item.

If you require a refund, this will only be paid to you by the method in which you originally paid. The items must be in original condition with all labels attached. No postage is refunded.

We have a Reply Paid Address that you are able to use for returns of faulty items. Please contact us for this address.

Ensure all Returns are enclosed with a complete list of your details, so we can process your return as quickly as possible.  

All exchanges will be charged at our usual postage rate when returned to you.Under no circumstances will we accept goods returned on a COD basis, they will be returned to you. 

ANY STOCK PURCHASED AT A REDUCED PRICE OR ON SALE MUST BE RETURNED WITHIN 14 DAYS FOR EXCHANGE.

Sale Information
During Sales only one promotion is valid at a time.
The best efforts will be made to ensure the customer receives the lower of the discount promotional offers.
ANY STOCK PURCHASED AT A REDUCED PRICE OR ON SALE MUST BE RETURNED WITHIN 14 DAYS FOR EXCHANGE -

Paying by Direct Deposit:

It is important that we receive your Direct Deposits within 5 working days of placement of your order.
The sooner we receive your payment, the higher the chance the stock will still be available.
If the item is a sale item, we require payment within 3 working days.
After this time we can not guarantee that we will still have the item available.


If you have any queries about our policy, please phone us on 07 46 13 55 99 and we will be happy to answer your questions.
Laybye

    -A minimum 20% deposit is required
    -Goods must be fully paid for within 8 weeks from date of laybye.
    -Goods will not be released until paid in full.
    -If customer cancels laybye, the 20% deposit will be kept as termination fee, & customer will be refunded any extra.
    -Wholesale Horsewear House may terminate the contract if the customer breaches the agreement.

Polocrosse & Pony Club Discount

We are more than happy to offer a 10% discount to all current members of a Polocrosse or Pony Club.

This discount applies to all items, excluding any items on sale or a special price, vet lines, dressings and creams (including Nature's Botanicals), 'Aussie Boots', gifts and one or two other items that we stock occasionally.  Proof of membership must be provided if asked to disclose the information.

Ripstop Rugs         

Refers to the material & describes a way of modifying the wrap & weave of a fabric to enable it to contain rips & tears. Usually a man made toughened fabric, this does not mean that it is impossible to rip. It will not stop barbed wire tears, though will limit the damage caused.

Privacy PolicyThis following document sets forth the Privacy Policy for the Wholesale Horsewear House website, www.wholesalehorsewearhouse.com.au. Wholesale Horsewear House is committed to providing you with the best possible customer service experience.

Collection of your personal information

Personal information is information about you that identifies you eg your name, address, email address or phone number.

Sharing of your personal information

Wholesale horsewear house does not sell or share personal information about you with other people or nonaffiliated companies unless your permission is given. Information and pictures found on this website may not be reproduced without consent from Wholesale Horsewear House

Use of your personal information

Wholesale Horsewear House receives and records information on our web site server from your browser, including your IP address, page and product clicks Wholesale Horsewear House uses information for general purposes.

  • Marketing
  • Improve services.
  • Research



Changes to this Privacy Policy

Wholesale Horsewear House reserves the right to make amendments to this Privacy Policy at any time.

Accessing Your Personal Information

You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. Wholesale Horsewear House reserves the right to charge a fee for searching for, and providing access to, your information on a per request basis.

Contacting us

Wholesale Horsewear House welcomes your comments regarding this Privacy Policy. If you have any questions about this Privacy Policy and would like further information, please contact us during business hours Monday to Friday. Call: (07) 46135599 Email: info@wholesalehorsewearhouse.com.au

SecurityWe take precautions to protect your information.
When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.